At Arrowhead DigiTech, we are committed to providing high-quality digital services. However, due to the nature of our work, which often involves custom-built and time-sensitive deliverables, we have a strict return and refund policy.

1. Eligibility for Refund

Refunds are only considered under the following conditions:

• A request is made within 7 days of the initial payment.

• The service has not yet commenced or no significant resources/time have been spent.

• No custom work or content delivery has taken place.

2. Non-Refundable Situations

• If the service is already in progress or completed.

• For services involving third-party costs (e.g., domain registration, ad budgets).

• Digital products and downloadable content, once delivered.

• Subscription-based services after the billing cycle has started.

3. Service-Specific Policies

• Web Development: Once the design or development phase has started, only partial refunds may be considered, based on work completed.

• Marketing Campaigns: If a campaign has been launched, no refund will be provided for that cycle.

• Consulting: Once a session is completed or report delivered, no refund is applicable.

4. Requesting a Refund

To initiate a refund request:

• Email us at support@arrowheaddigitech.com

• Include your order ID, payment proof, and detailed reason for refund

• Our team will respond within 5 business days

If approved, the refund will be processed within 7-10 business days via the original method of payment.